I.B. Geocaching Supplies - Terms of Service
I.B. Geocaching Supplies
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Terms of Service

This section sets out the key terms of service of I.B. Geocaching Supplies. These terms may change, thus you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2015.

Payment

After orders are placed, shipping will be calculated and invoices sent via PayPal (unless the local pick-up or money order payment option is chosen). All payments are due upon receipt of invoice. If a payment is not received or the payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

Shipping will be paid for by the buyer in the amount specified in the invoice. Shipping costs will depend on the package weight and destination, and are shipped from Canada. Once mailed, packages to Canadian destinations should arrive within approximately one week, to American destinations within 2 weeks, and to international destinations in 2-3 weeks. If an item is lost during shipping, contact us to discuss the options available to reconcile the situation. If an item is damaged during shipping, the seller will not be held responsible.

Refund/Return Policy

Items are entitled to be returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a return. Buyer must take into account the description of the item before requesting a return. If the item matches the description by the seller and the buyer is unsatisfied, further explanation must be given. Exchanges are granted on a case-by-case basis, and the buyer is responsible for return shipping.

Cancellation

An item may be cancelled up until the time an order is shipped, with the exception of custom/personalized items, which must be cancelled before they are made. Once an order is shipped, the buyer is responsible.

Complaints

Any complaints may be sent to info@ibgeocaching.com Each case will be looked at individually.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Some items may contain sharp points (such as buttons) or present a choking hazard and should be kept away from young children.

These terms and conditions are subject to change. Refer to this page for the most recent version of these terms.


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